Designing Process-based Chatbots in Enterprises: The Case of Business Travel Organization Considering the Users’ Perspective and Business Value
2022 | journal article. A publication with affiliation to the University of Göttingen.
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Designing Process-based Chatbots in Enterprises: The Case of Business Travel Organization Considering the Users’ Perspective and Business Value
Meyer von Wolff, R.; Hobert, S. & Schumann, M. (2022)
AIS Transactions on Human-Computer Interaction, 14(4) pp. 578-623. DOI: https://doi.org/10.17705/1thci.00180