A Multilingual App for Providing Information to SARS-CoV-2 Vaccination Candidates with Limited Language Proficiency: Development and Pilot

2022 | journal article; research paper. A publication with affiliation to the University of Göttingen.

Jump to: Cite & Linked | Documents & Media | Details | Version history

Cite this publication

​Noack, Eva Maria, Jennifer Schäning, and Frank Müller. "A Multilingual App for Providing Information to SARS-CoV-2 Vaccination Candidates with Limited Language Proficiency: Development and Pilot​." ​Vaccines ​10, no. 3 (2022): ​360​. ​https://doi.org/10.3390/vaccines10030360.

Documents & Media

vaccines-10-00360.pdf3.79 MBUnknowndocument.pdf3.79 MBAdobe PDF

License

Published Version

Attribution-Sharealike 2.5 CC BY-SA 2.5

Details

Authors
Noack, Eva Maria ; Schäning, Jennifer ; Müller, Frank 
Abstract
Language barriers are obstacles in receiving vaccinations against COVID-19. They jeopardize informed consent, vaccination safety, and a positive immunization experience. We have developed a multilingual app to overcome language barriers when dealing with vaccination candidates with a limited proficiency in the locally spoken language. We applied the Spiral Technology Action Research (STAR) model to create the app within a discursive process involving healthcare professionals (HCPs) from vaccination sites, literature searches and guidelines, and field trials at vaccination centers. In a real-world pilot test, we assessed the usability and feedback for further improvement. Our efforts resulted in an app that facilitates communication with vaccination candidates in 40 languages, each with over 500 phrases that can be played back or displayed as text. In the pilot test, the app demonstrated its usability, and was well accepted by the vaccination candidates (n = 20). The app was mainly used to inform about the risks and benefits of the SARS-CoV-2 vaccination. Some HCPs struggled to navigate the comprehensive content and the pilot test exposed the need for additional phrases. The STAR model proved to be flexible in adapting to dynamic pandemic conditions and changing recommendations. This multilingual app overcomes language barriers in healthcare settings, promoting vaccines to migrants with limited language proficiency.
Issue Date
2022
Journal
Vaccines 
Project
Digitale vielsprachige und rechtssichere Impfaufklärung 
Organization
Institut für Allgemeinmedizin 
ISSN
2076-393X
eISSN
2076-393X
Language
English
Subject(s)
language barriers; limited language proficiency; migrants; health equity; vaccine hesitancy; SARS-CoV-2 pandemic; COVID-19 vaccination; sign language
Sponsor
Open-Access-Publikationsfonds 2022

Reference

Citations


Social Media