Designing Process-based Chatbots in Enterprises: The Case of Business Travel Organization Considering the Users’ Perspective and Business Value
2022 | journal article. A publication with affiliation to the University of Göttingen.
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Meyer von Wolff R, Hobert S, Schumann M. Designing Process-based Chatbots in Enterprises: The Case of Business Travel Organization Considering the Users’ Perspective and Business Value. AIS Transactions on Human-Computer Interaction. 2022;14(4):578-623. doi:10.17705/1thci.00180.
